Customer Information
Return & Refund Policy
We want customers to understand the return, exchange and refund process clearly before placing an order. Please read the conditions below carefully before sending any product back to Raj Bag House.
Last updated: 20 August 2026
Return / Exchange Window
3 Days
A return or exchange request must be raised within 3 days after the parcel is delivered to you.
Product Condition
Unused + Tags
The product must be unused and returned with its original tags intact to be eligible.
Refund Timeline
Minimum 7 Working Days
Eligible refunds are processed to the original payment method after the returned product is received and reviewed.
1. Return & Exchange Request Window
A return or exchange request must be raised within 3 days from the date the parcel is delivered to the customer. The delivery date recorded by the courier or delivery partner will normally be treated as the start of this 3-day period.
Requests made after the 3-day period may not be accepted. We therefore recommend checking the product soon after delivery and contacting Raj Bag House promptly if you wish to request a return or exchange.
2. Conditions for an Eligible Return or Exchange
To qualify for a return or exchange, the product must be returned in a condition suitable for inspection and resale. In particular:
- •The product must be unused.
- •The original product tags must remain attached and intact.
- •The product should be returned in the same general condition in which it was received.
- •The product should not show signs of use, alteration, washing, intentional damage or misuse.
A return may be declined if the product is used, tags are removed, or the condition of the item prevents it from being accepted after inspection.
3. Sale & Discounted Products
Sale, discounted and promotional products are returnable and exchangeable, provided the request is raised within the 3-day return window and all other eligibility conditions in this policy are met.
4. How to Request a Return or Exchange
Before sending a product back, please contact Raj Bag House and share your order details along with the reason for the return or exchange. Our team will guide you through the next steps.
Contact Raj Bag House
5. Return Courier Charges
The cost of sending the product back to Raj Bag House is the customer's responsibility. The customer must arrange and pay for the return courier unless Raj Bag House communicates a different arrangement for a specific case.
We recommend using a traceable courier service and retaining the courier receipt or tracking details until the return has been received and processed.
6. Forward Shipping Cost Deduction from Refund
Important refund deduction
When an order is returned for a refund, the actual shipping or logistics cost incurred by Raj Bag House to originally send the parcel to the customer will be deducted from the refundable amount.
This deduction applies even when the website showed ₹0 / free shipping to the customer at checkout. Free shipping means the shipping charge was not separately collected from the customer at the time of purchase; it does not mean that Raj Bag House did not incur a delivery cost.
Therefore, the final refund amount will generally be the eligible refundable product amount minus the actual forward shipping cost incurred for delivering the order to the customer.
The customer's own return-courier expense is separate and is also borne by the customer.
7. Inspection of Returned Products
Once the returned product reaches Raj Bag House, it will be checked to confirm that it meets the return conditions described in this policy, including that it is unused and the original tags are intact.
Refund or exchange processing will begin only after the returned item has been received and its eligibility has been confirmed.
8. Refund Method
Approved refunds will be processed back to the original payment method used for the order.
The time taken for the amount to appear in the customer's bank, card, UPI account or other payment method may also depend on the payment provider or financial institution after Raj Bag House initiates the refund.
9. Refund Processing Time
Refund processing will take a minimum of 7 working days after the returned product is received, inspected and approved for refund.
Weekends, public holidays, payment-gateway processing time and banking timelines may affect when the final credit becomes visible in the customer's account.
10. Exchanges
Eligible products may be requested for exchange within the same 3-day period after delivery. The product must remain unused with its original tags intact.
Exchange availability depends on the requested replacement product being available in stock at the time the exchange is processed. Raj Bag House will guide the customer regarding the available replacement options.
11. Damaged, Incorrect or Problematic Delivery
If you believe you have received a damaged product, an incorrect product, or there is another delivery-related problem, please contact Raj Bag House as soon as possible and within the applicable 3-day request period.
Please keep the product, tags, packaging and any relevant photos or videos available so our team can review the issue and guide you on the next steps.
12. Items That May Be Rejected for Return
A return or exchange request may be rejected if the product does not meet the conditions of this policy, including where:
- •The request is made after the 3-day window.
- •The product has been used.
- •The original tags have been removed or are missing.
- •The product shows damage, alteration or misuse that occurred after delivery.
13. Contact Raj Bag House
For any return, exchange or refund-related assistance, please contact Raj Bag House directly before sending the product back.