Customer Information
Privacy Policy
Raj Bag House respects customer privacy. This policy explains what information we collect, why we use it, which service providers may process it, and the choices available to customers.
Last updated: 20 August 2026
Customer Data
Name, Mobile & Address
We collect information needed to provide account, ordering, delivery and customer-support services.
Payments
Payment Gateways
Online payments are processed through third-party payment providers such as Razorpay and, if introduced later, other gateways such as Paytm.
Data Sale
We Do Not Sell It
Raj Bag House does not sell customer personal information to advertisers, data brokers or other third parties.
1. Information We Collect
Depending on how you use the Raj Bag House website or contact our team, we may collect information such as:
- •Your name.
- •Your mobile number.
- •Your delivery or billing address.
- •Order, cart, product-selection and transaction-related information needed to operate the website and serve you.
- •Messages, enquiries, feedback or review information you voluntarily send to Raj Bag House.
- •Technical and usage information collected through analytics, cookies, pixels or similar technologies.
2. OTP Login & Verification
Raj Bag House may use your mobile number for OTP-based login or verification. The mobile number is used to verify access, maintain your session or account experience, and connect website activity such as carts or orders with the correct customer where required.
You should never share an OTP with another person unless the website specifically requires you to enter it into the official Raj Bag House verification flow.
3. How We Use Customer Information
We may use customer information to:
- •Verify customer login or identity through OTP.
- •Process, confirm and manage website orders.
- •Arrange delivery and provide order-related support.
- •Provide cart assistance, product guidance and customer service.
- •Communicate through WhatsApp, phone or other channels where appropriate.
- •Measure website performance, understand customer journeys and improve the shopping experience.
- •Detect errors, prevent misuse and maintain website security.
4. Online Payments
Online payments are currently handled through a third-party payment gateway such as Razorpay. Raj Bag House may add, replace or offer additional payment providers in the future, including providers such as Paytm.
Payment providers may collect and process information needed to authorize and complete a transaction. Their processing is also governed by their own privacy policies, security practices and terms.
Raj Bag House may receive transaction status, payment reference, order amount and related confirmation information needed to reconcile or support an order.
5. Analytics, Pixels & Website Measurement
Our website uses analytics and measurement tools to understand how visitors use the site and to improve performance, navigation, product discovery and marketing effectiveness.
These providers may use cookies or similar technologies and may process device, browser, page-view, interaction or similar usage data under their own policies.
6. WhatsApp & Customer Communication
Raj Bag House uses WhatsApp for customer communication, assistance, order-related messages, product guidance and other customer-service interactions.
WhatsApp and any connected messaging service used by Raj Bag House may process communication data according to their own terms and privacy practices.
7. Sharing of Customer Information
Raj Bag House does not sell customer personal information.
Customer data is not provided to employees for general, personal or unrelated use. Access is kept restricted and customer information is used only where required to operate the website, process an order or provide customer service.
Some information may need to be processed by trusted third-party service providers that are necessary to operate the website or complete a customer request, for example:
- •Payment gateways used to process transactions.
- •Courier or delivery partners that need delivery information to deliver an order.
- •Website hosting, analytics, measurement or messaging providers used to operate and improve the service.
We may also disclose information where required by applicable law, a valid legal process or a lawful government request.
8. Cookies & Similar Technologies
The website and its analytics, advertising or functionality providers may use cookies, pixels, local storage or similar technologies to remember sessions, measure performance, understand website activity and support features such as login, carts and analytics.
Browser settings may allow you to block or delete certain cookies. Disabling some technologies may affect how parts of the website work.
9. Data Security
Raj Bag House takes reasonable steps to protect customer information from unauthorized access, misuse, alteration or disclosure. Access to personal information is kept limited and should only occur where it is necessary for legitimate business operations.
No website, internet transmission or electronic storage method can be guaranteed to be completely secure, so absolute security cannot be promised.
10. Data Retention
Raj Bag House may retain customer and order information for as long as reasonably necessary to provide services, maintain order or transaction records, resolve customer issues, meet accounting or legal requirements, prevent misuse and support legitimate business operations.
Retention periods may vary depending on the type of information and the reason it is required.
11. Customer Choices & Requests
If you have a question about personal information held by Raj Bag House, believe your information is incorrect, or want to request an appropriate correction or privacy-related action, please contact us.
We may need to verify the requester before acting on a request so that customer information is not disclosed or changed for the wrong person. Some information may need to be retained where legally or operationally required.
12. Third-Party Links & Services
The Raj Bag House website may contain links to third-party services such as WhatsApp, social-media platforms, maps, payment gateways or other external services. Their privacy practices are controlled by those providers, not by Raj Bag House.
13. Changes to This Privacy Policy
We may update this Privacy Policy when our website, payment methods, service providers, business processes or legal requirements change. The latest version will be published on this page with an updated date.
14. Contact Raj Bag House
For privacy, personal-data or account-related questions, please contact Raj Bag House directly.